Refund policy
We want you to feel confident with your purchase from PawOnBoard.
If you are not satisfied with your order, you may request a return or refund within 30 days of receiving your item.
Eligibility for Returns
• Items must be unused, in their original condition, and in original packaging.
• Requests must be made within 30 days of delivery.
• Proof of purchase may be required.
Non‑Returnable Items
• Digital products
• Gift cards
• Items marked as final sale
Refunds
Once your return request is approved, refunds will be processed to the original payment method.
Please note that original shipping fees are non‑refundable.
International Returns
For international orders, return shipping costs are the responsibility of the customer unless the item arrived damaged or defective.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us so we can review the issue and provide a suitable solution.
Processing Time
Refunds are typically processed within 5–10 business days after approval.
Policy Updates
We reserve the right to update or modify this policy at any time.