Shipping policy
We currently ship to the United States and select international destinations.
Processing Time
Orders are typically processed within 1–3 business days before shipment.
Estimated Delivery Time
Estimated delivery time for most orders is 7–15 business days. Delivery times may vary depending on the destination, customs processing, and carrier delays.
Shipping Costs
Shipping costs are calculated at checkout. In some cases, free shipping may be offered as part of a promotion.
Order Tracking
Once your order has shipped, tracking information will be provided when available.
Customs & Duties
International orders may be subject to customs duties, taxes, or fees imposed by the destination country. These charges are the responsibility of the customer.
Delays
PawOnBoard is not responsible for delays caused by shipping carriers, customs authorities, or factors beyond our control.
Incorrect Address
Please ensure that your shipping information is accurate. We are not responsible for orders delayed or lost due to incorrect or incomplete addresses.
Policy Updates
We reserve the right to update or modify this Shipping Policy at any time.